What Should I Do If There is a Recall for my Vehicle?
The first thing that should be done when you receive a recall letter is to remain calm and don't panic. Although you can receive a recall letter for a major issue, most of them are preventative or to enhance an existing part that the manufacturer has determined necessary for safety reasons. Within the recall letter, you will receive a description of the recall, a brief explanation of the safety risk or hazard, any potential warning signs that you should look for, and information about next steps, which includes making an appointment to have the recall completed.
After reading the recall letter in its entirety and verifying that it is for your vehicle, you should immediately make an appointment with our service center. Remember, there are also other owners who have received the same recall; therefore, you want to be sure to contact us as quick as possible. Many recalls are left incomplete due to previous vehicle owners forgetting, or in some cases, choosing not to take the recall seriously.
If you're advised within the recall letter not to drive your vehicle, it is vitally important that you adhere to that instruction. Crest Nissan staff will be very familiar with the particular recall, and therefore, if it involves any critical components that you're concerned about, don't hesitate to reach out to us. There is a very good reason the manufacturer chooses an authorized dealer to perform the recall, rather than a local repair shop, and you should take advantage of that benefit by getting exclusive knowledge from our factory-trained staff.
Do I Have to Pay for Recall Repairs?
In most cases, you will not need to pay for any repairs that are recall-related when completed by Crest Nissan. The repairs will be completed free of charge! Nissan will also determine if there is a need for replacement parts, which are provided by our dealership; therefore, you should not be concerned about the cost. An out of pocket expense is only possible if there are any repairs outside of the recall, and you will be advised prior to the repairs being completed. Your safety is important to Crest Nissan, and if you have any questions or concerns, we're available to provide feedback and recommendations to ensure the recall is handled properly.
